FAQ – Products

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FAQ - Protocols

Product Safety

Are there any contraindications for using NeoGenesis products?

No. There are no known contraindications. Our products can be used for all skin types and all skin conditions.

Can NeoGenesis products be used during pregnancy or while breastfeeding?

Yes. All NeoGenesis products can be used during pregnancy or if breastfeeding. Use as you normally would as no changes are needed due to pregnancy or breastfeeding. We recommend consulting your physician prior to using either Mandelic Acid or Salicylic Acid.

Product Usage

Can I use NeoGenesis with other product lines?

Yes. NeoGenesis works beautifully with all other product lines. The key to success is to use our serums first, then layer other products over our serums. Because our patented technology has its own delivery system, it is important to use them first for that delivery system to get into the deeper layers of the skin. Please contact us at customerservice@neogenesispro.com.au for specific usage questions.

Oncology

Are NeoGenesis products Oncology friendly?

Most of our products, except Salicylic Acid Gel, are Oncology Friendly. Salicylic Acid is not Oncology friendly. We recommend consulting your physician prior to using either Mandelic Acid or Salicylic Acid.

If purchasing in the US, the Enzyme Crème Mask may be used 6 months after completing any cancer treatments, or sooner if approved by your health care professional. 

Can growth factors cause cancer?

Some isolated growth factors, particularly where one or a few factors are used at high concentrations may increase the probability of cancerous growth.

Some other stem cell companies products use high levels of EGF, a concern because EGF signals cells to divide. Other stem cell companies products use the growth factors from bone marrow stem cells that have also been found to induce cells to divide.

We do not use such technologies at NeoGenesis. Instead, we use a whole collection of proteins from stem cell types in the skin that normalize skin function and prevent the abnormal division of cells.

In studies performed for FDA approval, the patented technology at NeoGenesis causes no genetic mutations and no ontological effects.

Recovery Serum

What is NeoGenesis Recovery?

Recovery is our top of the line product with 70% of our stem cell released molecules.

A breakthrough in skin science and abundant in our patented S²RM® technology, this powerhouse serum improves the appearance of aging skin while calming and soothing skin redness and irritation.

Recovery may be used once or twice daily to improve the appearance of even the most damaged, ageing skin.

Recovery can be used on skin conditions such as eczema, dermatitis and psoriasis.

How long does Recovery last per bottle?

Recovery 10ml is expected to last approximately 3 weeks at twice per day use for the face and neck, or 6 weeks at once per day. That is using 1-2 pumps to cover the entire area. By using Moisturizing Mist first on clean skin, it may take less product.

How long before I see results with Recovery?

While results may vary, from person to person, for overall better texture and skin health, results may be evident in a matter of days. For fine lines, wrinkles and a bit of sagging skin, scars, etc., it may take up to 90 days or longer to see changes in the skin. Continued usage may improve the skin over time using Recovery in your daily skin care routine.

Can Recovery be used on open wounds?

Yes. It may sting slightly due to a different pH level from the open skin/wound. The stinging sensation is normal in this case and only lasts for a few seconds.

Can Recovery be used with microneedling?

Yes, it can be used before and after, and should be continued twice daily until healing is complete. If skin is very thin and damaged, it is recommended to use Recovery a month in advance of the microneedling treatment for the best results. Click here to learn more >>

Can Recovery be used with Red LED therapy?

Yes. You may use Recovery before or after the red light therapy. There is no negative effect to an application of Recovery before the light treatment. 

How do I use Recovery while getting Radiation treatments?

Recovery may be used twice a day but not immediately before the radiation treatment. First, spray a light mist of the Moisturizing Mist to the area of treatment. Second, apply Recovery serum to the area. We have Recovery in a spray version which works very well. Last, apply the Barrier Renewal Cream. Do this twice daily. Moisturizing Mist and Barrier Renewal Cream may be used throughout the day as often as needed to combat tightness, dryness and irritation. Some clients have had their Doctors recommend Recovery 3 times a day. Speak with your health care professional about using Recovery with Radiation treatments. Click here to learn more >>

What is the difference between Recovery and Skin Serum?

Recovery is our most powerful serum, with 70% S²RM® patented technology. It is not hydrating or drying and absorbs completely upon application to support and balance the skin.

Skin Serum is a daily use serum to use twice daily after cleansing. It has a lower percentage of the stem cell released molecules, however, it keeps the skin hydrated and diminishes fine lines + wrinkles. It improves the overall tone and texture and radiance of the skin and is one of our most popular products.

What is the difference between Recovery and Booster?

Recovery and Booster are both excellent serums, applied after cleansing the skin and before Light Moisturizer, Intensive Moisturizer, or Barrier Renewal Cream.

Recovery is our most powerful serum, with 70% S²RM® patented technology. It is not hydrating or drying and absorbs completely upon application to support and balance the skin.

Booster was created as an advanced serum at 40% S²RM® and also contains amino acids which provide support to the molecules and sodium hyaluronate butyrate for hydration and a beautiful glide. It is a luxurious serum and does double duty as a hydrating serum.

To use both serums, use Booster in the AM after cleansing and Recovery in the PM after cleansing. Your skin will be protected during the day and restored while you sleep.

Can Moisturizing Mist be used with Recovery or will it dilute it?

For larger areas or those with dry skin, Moisturizing Mist may be spritzed on the skin before the application of Recovery. Moisturizing Mist gives dry skin needed hydration so Recovery spreads easier. It does not dilute the product.

Can I use the Recovery with hyaluronic acid?

Yes. Apply Recovery first, after cleansing, then layer the hyaluronic acid serum on top of the Recovery.

Why does NeoGenesis Recovery have an unusual odour?

NeoGenesis Recovery has a high concentration of the S²RM® (stem cell released molecules) comprised of a high concentration of different types of proteins that have a distinct odour. The distinct odour is natural, and does not effect the efficacy of the product. This product can be used where scent-free formulations are required and for those sensitive to scent in products, NeoGenesis Recovery contains no added scent that would mask the odour of the proteins.

Booster

What is the difference between Booster and Recovery?

Recovery and Booster are both excellent serums, applied after cleansing the skin and before Light Moisturizer, Intensive Moisturizer, or Barrier Renewal Cream.

Booster was created as an advanced serum at 40% S²RM® and also contains amino acids which provide support to the molecules and sodium hyaluronate butyrate for hydration and a beautiful glide. It is a luxurious serum and does double duty as a hydrating serum.

Recovery is our most powerful serum, with 70% S²RM® patented technology. It is not hydrating or drying and absorbs completely upon application to support and balance the skin. 

To use both serums, use Booster in the AM after cleansing and Recovery in the PM after cleansing. 

Skin Serum

What is the difference between Skin Serum and Recovery?

Skin Serum is a daily use serum to use twice daily after cleansing. It has a lower percentage of the stem cell released molecules, however, it keeps the skin hydrated and diminishes the appearance of fine lines and wrinkles. It improves the overall tone and texture and radiance of the skin and is one of our most popular products.

Recovery is our most powerful serum, with 70% S²RM® patented technology. It is not hydrating or drying and absorbs completely upon application to support and balance the skin.

Eye Serum

How long does it take to see results from using the Eye Serum and what are some of the benefits?

The length of time will depend upon how much damage is visible and how the skin responds to treatment. Someone with very little damage or just beginning to show signs of ageing can often see results within a week. Someone that has more damage will take longer to see results. Eye Serum has 10% of stem cell released molecules for the ageing skin and contains special ingredients to help with dark circles and puffiness around the eyes. Dark circles and puffiness can have many causes and aren’t related to skin issues, but rather other things going on with the body (stress, heredity, poor diet, lack of sleep, allergies, lifestyle choices, etc.)

Results may vary, but improvement typically takes from 60-90 days.

Erase The Day

Does the ingredient Isopropyl Myristate in Erase The Day makeup remover block the pores?

No. The ingredient Isopropyl Myristate does not block pores, and is not comedogenic. Erase The Day is a safe and effective makeup remover that features carefully chosen ingredients that are all ranked low in the Environmental Workgroup’s (EWG) analysis of an ingredient’s induction. NeoGenesis takes great care and research before adding ingredients into all product formulations.

Cleanser

Does the NeoGenesis Cleanser maintain the skin’s pH?

Yes. NeoGenesis Cleanser is specially formulated to gently cleanse and refresh the skin morning and night without the use of sulfates or other harmful ingredients. The cleanser gently removes makeup, dirt, and excess oil without drying the skin or affecting the natural pH balance.

Moisturizing Mist

Can Moisturizing Mist be used with Recovery or will it dilute it?

For larger areas or those with dry skin, Moisturizing Mist may be spritzed on the skin before the application of Recovery. Moisturizing Mist gives dry skin needed hydration so Recovery spreads easier. It does not dilute the product.

Barrier Renewal Cream

What is the difference between the NeoGenesis moisturizers and the Barrier Renewal Cream?

Moisturizers are used to rehydrate the skin. All of the NeoGenesis moisturizers, Light Moisturizer, Intensive Moisturizer, and Body Cream contain our patented S²RM® technology providing nutrients into the skin. Moisturizers generally feel very soothing on the skin and take away that tight and dry feeling when applied after cleansing and serums. Think of moisturizers as a way to quickly deliver moisture to the stratum corneum, or outer layer, of the skin. While moisturizers feel wonderful and do provide benefits, they can’t totally repair the skin’s barrier if it is weak and impaired. If you suspect a weakened barrier, see our Barrier Renewal Cream with free fatty acids, cholesterol, and ceramides to improve the barrier function.

Glide Gel

What is the main ingredient in the NeoGenesis Glide Gel that makes it so effective?

The main ingredient in the Glide Gel is glycerin. Glycerin is a prebiotic for the skin and a wonderful moisturizer that is found in the skin, a natural moisturizing factor.

Hair Thickening Serum

If a bottle of Hair Thickening Serum lasts approximately 3-6 weeks, does it matter if it only lasts 3 weeks instead of 6 weeks?

The length of time a bottle lasts is completely dependent upon the size of the area being treated. Some only need it for the temples so a bottle would last for a long time. Everyone is different in terms of seeing results. There are so many different types and causes of hair loss that it is impossible to predict any outcome.

Would you get better results from Hair Thickening Serum if two bottles were used back to back? 

It depends. Expectations are that you would see some kind of result within 2 months. At some point, if you do not see any additional hair growth, you likely won’t, regardless of how long you use it. In general, it is recommended that you use the product until you see the results you want to see. At that point, you can continue indefinitely (the product will never cause any problems) or you may switch to a program of using a bottle, then backing off for a couple of months, then use it again, etc., to see how you do on that. You could also go to 3 days a week as a maintenance protocol after you’ve achieved results. We’ve seen people who use one bottle then never need it again or people that stay on it year round.

Your maintenance program recommends using the Hair Thickening Serum 3-4 times per year to keep healthy hair. How do you know when you use the serum again? Is it every 3 months or every 4 months?

Similar to skin care, you can adjust your routine as you carefully monitor your situation. It will require trying things out as this isn’t an exact science. If you’ve experienced hair loss or hair thinning and want to stay on top of it, use it sooner, rather than later. Waiting an extra month would not be detrimental as you learn what works for you.

I am currently taking an aromatase inhibitor following cancer treatments and have hair thinning. Will using your Hair Thickening Serum have any positive impact for me?

We have had women experiencing menopause, when estrogen levels drop, use NeoGenesis Hair Thickening Serum with good results. Therefore, given that aromatase inhibitors lower estrogen, Hair Thickening Serum may work in this case too. It is definitely worth a try, but it may require 2-3 months to see results.

I was interested in the products but I actually planned to use it for my beard. I know there a good chance this has probably never been tested in this facial area.

Hair Thickening Serum is appropriate for any hair, not simply the scalp. Definitely try it on the beard area to supplement hair growth in that area.

Can Hair Thickening Serum and Minoxidil be used together?

Yes they can. You may want to consider using them at opposite times of the day. Use the prescription Minoxidil as directed by your health care professional and use the Hair Thickening Serum at the opposite time of the day. It may be used either morning or evening.

NeoLash + NeoBrow

Can the NeoLash + NeoBrow products be used before and after receiving professional lash and brow treatments, such as a lash tint, lash lift, brow tint or brow lamination?

Yes. NeoLash and NeoBrow, unlike some prescribed lash and brow treatments, do not contain any harsh chemicals which could cause concern. These chemicals come with a warning regarding side effects and should never be used along with an aesthetic treatment or immediately following. NeoLash and NeoBrow will not change the outcome of any of the professional treatments.

Bruising

Does NeoGenesis have products that help with bruising discoloration?

We recommend Recovery and Eye Serum for bruised areas to clear the purple and yellow colors in the bruise that are due to heme and bilirubin.

Mature + Ageing Skin

I’m just beginning to show signs of ageing and want a great serum to begin with. What does NeoGenesis recommend?

We recommend Skin Serum as a daily serum for the first signs of ageing. It has an abundance of stem cell released molecules and provides hydration. It also can be used around the eye area.

Does NeoGenesis have a serum that is stronger than Skin Serum but still hydrates and nourishes the skin?

Yes. Our advanced serum is Booster. It has double the stem cell released molecules of Skin Serum. It is very hydrating to the skin and provides a beautiful finish.

Stem Cells

What kind off stem cells are in your products?

Our products contain molecules from adult human stem cells, that reside in the deep dermal layer and subcutaneous layer of the skin. These are the resident stem cells in the skin that repair and maintain our skin throughout our lifetime.

Where do your stem cells come from?

NeoGenesis gets the tissue that contains the Stem Cells from Tissue Banks within the United States. The tissue is from donors. It is carefully tested and the process is highly regulated by the FDA.

What are the percentages of stem cell released molecules in the NeoGenesis products?

Recovery 70%, Booster 40%, Skin Serum 20%, Eye Serum 10%, Intensive Moisturizer 5%, Light Moisturizer 5%, Moisturizing Mist 1%, Hair Serum 60%, NeoLash 60%, NeoBrow 60%.

Ingredients

What is Sodium Hyaluronate Butyrate?

Sodium Hyaluronate Butyrate was created to both improve the properties of hyaluronic acid as well as add additional important hydrating and soothing benefits. It lasts much longer in the skin so the benefits are provided throughout the day as it resists enzyme degradation in the skin. It gives an elegant feel to the texture of any product it is included in.

Do the products contain antioxidants?

Yes. The antioxidants are within the molecules. The molecules have what is called “antioxidant cascades”. They are part of the correctly folded proteins that make up our exosome technology we refer to when explaining our products. These antioxidants are very balanced and give the skin exactly what it needs. There are 2 forms of Vitamin C in the Moisturizing Mist but no other antioxidants are added to the other NeoGenesis products.

Can Lactic Acid in products be used for barrier damaged skin?

Lactic Acid in the NeoGenesis products can be used for barrier damaged skin. The reason for this is that when lactic acid is used in lower concentrations, as in Recovery, it works as a humectant, pulling water into the outer layer of the skin. This increases your skin’s moisture level (not oil, but moisture) as it increases the ceramides in the skin. Ceramides are very important as part of what is needed by the skin to repair and restore the barrier.

Chemical Peels

How do I use NeoGenesis products after a chemical peel?

The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>

Miscellaneous

Is using a Vitamin C serum needed when using NeoGenesis serums?

No, it is not necessary to combine a Vitamin C product with NeoGenesis products. No other added vitamins are needed as the exosomes contain antioxidants. If you love products containing Vitamin C or Vitamin A, for example, you may continue to use them with NeoGenesis products with excellent results.

Is it possible to use NeoGenesis products in conjunction with Vitamin C products?

Yes. There are two ways to use Vitamin C with NeoGenesis serums. One is to always apply the NeoGenesis products first, then layer the Vitamin C product afterwards. The exosomes immediately go to work deep within the skin so the Vitamin C will not damage or block the exosomes. The other way is to use NeoGenesis products at one time of the day and the Vitamin C at the other time. Example: Vitamin C in the AM and NeoGenesis products in the PM.

Can I use prescription tretinoin or retinols with Recovery and other NeoGenesis products?

Yes. When using prescription Retin-A (tretinoin) of any strength, we advise to use Recovery, Booster, or Skin Serum at the opposite time of the day. It is best to use prescriptions alone or with a moisturizer. Using other retinol products, they may be applied at opposite times of the day or apply the NeoGenesis serum first, then layer the retinol product next.