FAQ – Protocols

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NeoGenesis FAQs - Skin Care and Hair Care Protocols

Product Safety

Are there any contraindications for using NeoGenesis products?

No. There are no known contraindications. Our products can be used on all skin types and all skin conditions.

Can I use NeoGenesis with other product lines?

Yes. NeoGenesis works beautifully with all other product lines. The key to success is to use our serums first, then layer other products over our serums. Because our patented technology has its own delivery system, it is important to use them first for that delivery system to get into the deeper layers of the skin. Please contact us at customerservice@neogenesispro.com.au for specific usage questions.


Are NeoGenesis products Oncology friendly?

Most of our products available in Australia + New Zealand, except Salicylic Acid Gel, Mandelic Acid 8%, Skin Restore Serum, Fresh Face Mask and Volcanic Ash Mask. All masks may be used 6 months after completing any cancer treatments, or sooner if approved by your health care professional. We recommend consulting your physician prior to using Mandelic Acid 8%, Salicylic Acid Gel or Skin Restore Serum after any cancer treatments.

If purchasing in the US, the Enzyme Crème Mask may be used 6 months after completing any cancer treatments, or sooner if approved by your health care professional. 

Product Usage

Is it possible to use NeoGenesis products in conjunction with Vitamin C products?

Yes. There are two ways to use Vitamin C with NeoGenesis serums. One is to always apply the NeoGenesis products first, then layer the Vitamin C product afterwards. The exosomes immediately go to work deep within the skin so the Vitamin C will not damage or block the exosomes. The other way is to use NeoGenesis products at one time of the day and the Vitamin C at the other time. Example: Vitamin C in the AM and NeoGenesis products in the PM.

Is using a Vitamin C serum needed when using NeoGenesis serums?

No, it is not necessary to combine a Vitamin C product with NeoGenesis products. No other added vitamins are needed as the exosomes contain antioxidants. If you love products containing Vitamin C or Vitamin A, for example, you may continue to use them with NeoGenesis products with excellent results.

Can I use prescription tretinoin or retinols with Recovery and other NeoGenesis products?

Yes. When using prescription Retin-A (tretinoin) of any strength, we advise to use RecoveryBooster, or Skin Serum at the opposite time of the day. It is best to use prescriptions alone or with a moisturizer. Using other retinol products, they may be applied at opposite times of the day or apply the NeoGenesis serum first, then layer the retinol product next.

As for our Skin Restore Serum, if using tretinoin, there is no need to add another vitamin A product to your skin care routine. Adding another would be too much.

Can I use hyaluronic acid with Recovery?

Yes. Apply Recovery first, after cleansing, then layer the hyaluronic acid serum on top of the Recovery. You can also simplify by choosing Booster instead, which has a high molecular weight hyaluronic acid (sodium hyaluronate butyrate) in the formulation to hydrate the skin with one product.

What can be used to minimize the appearance of pores?

NeoGenesis Recovery serum used once or twice daily helps improve the appearance of the pores. Volcanic Ash Mask used weekly can help gently exfoliate the surface skin cells that could clog the pores, making them look larger.

I live in a dry harsh climate. What NeoGenesis products can I use to protect my skin?

We recommend our gentle Cleanser, spritz with our Moisturizing Mist, apply RecoverySkin Serum, then finish with Barrier Renewal Cream. Use this protocol twice daily. These lightweight but effective products will provide immediate relief as well as improve the skin with continued use.

How do I use NeoGenesis after a chemical peel?

The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>